What does Buyer's Protection do?
Every order made using our integrated payment service is insured with Buyer’s Protection 🔒
It entitles the buyer to claim a refund in the following cases:
- The item has not been delivered
- The item received significantly differs from its description or item arrived damaged
Buyer’s Protection is applied to the order automatically during checkout and remains valid until the transaction is completed or cancelled.
Please keep in mind that Rated Marketplace Buyer’s Protection does not apply to any deals conducted outside of Rated (deals that are not conducted by adding the product to your Rated Marketplace bag and proceeding with the checkout process on the Rated app).
How much does Buyer's Protection cost?
The Buyer’s Protection service is mandatory for every order made using our integrated payment service and is applied automatically during checkout.
Costs for the buyer protection service amount to a fixed fee of GBP 0.30 plus 4.5% of the item price, (excluding costs for delivery).
The actual costs for the service are displayed to the buyer during checkout and remain visible in the 'Orders' section of the profile.